Source: BryansBizBlog.com
So you have hired your first ‘manager’. You have to now provide, or get, training and mentoring for this newly minted management employee. Additionally though, you may need training or mentoring on how to ‘manage the manager’.
So many times owners make the smart decision to hire a manager so that they do not have to be in the business every minute of every day. What has to happen however is that this new manager, if they have never managed must be supported as they develop their managerial skills. …

Source: BryanBizBlog.com
Have you ever noticed how doctors, dentists, attorneys and other professional service providers refer to themselves as ‘ a practicing…’? Yet, when we refer to ourselves as business owners we use the term more as a ‘title’ or a statement of status. But why not ‘practicing business owner’? Are we afraid to let the secret out that maybe, just maybe we don’t know everything there is to know about running a business, or managing employees or maximizing profit or…?
I can’t imagine not attempting to get better at what …

Source: George Sharp, Executive Director – Olympia Lacey Tumwater Visitor and Convention Bureau
We are fortunate that we have many festivals and events that take place in Thurston County throughout the year. I am often asked how can a business benefit from them. Below I would like to share a few of my ideas and past experience as a restaurant and retail store owner.
First off you need to put yourself in the shoes of both the event organizer and of the event attendee. It is about the experience that is …

By Dana Pethia, Constant Contact Regional Development Director, Pacific Northwest
Hear what your customers have to say via survey and social media
You think you offer great a product or service to your customers and members, but do you know that for sure? Are you taking the time to listen to what your customers are saying about you? If the answer to both questions is no, you could be missing out on some valuable insight that could help grow your business or organization, or better shape some of your processes. Fortunately, it’s …

Source: BryansBizBlog.com
I have enjoyed the opportunity to assist businesses in establishing new or improved systems. When a business goes from NO Employee Management System to a structured system, there are some reasonably predictable things that will occur. If you know you need to adjust, tighten up or even create a new employee management system, you also should plan for some predictable and manageable employee behaviors. While I will focus on employee management systems specifically in this set of posts, many of the same issues arise whenever any new system …