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June 9, 2011

I have had the pleasure of working with non-profit Boards and Executive Directors over the past several years. During Director Planning Sessions a frequent question asked is about the need for Board Member term limits. My experience with non-profit organizations and Boards leads me to recommend that both membership and leadership roles be term limited. Here is a summary of what term limits bring to the Board.
Board Member Term Limits:
• Provide a systematic way to bring new members onto the Board creating new energy and innovation
• Create a sense of …

June 2, 2011

So what do you do when a parent calls to complain about how you are treating their adult-age child at work?
This is not a joke…really.
When I was an educational administrator in the early 1990’s rarely a week went by that a building principal would not complain about a parent coming into their office demanding their child not be disciplined. Often this demand was made because the parent made it very clear, their child would NEVER do anything wrong. I am not kidding.
Flash forward to the early …

May 28, 2011

I was recently talking to a friend about “buy local” campaigns. He’s extremely passionate about all things local and was making his case for buying from local businesses.
Only one problem
While he was passionate about the idea, I really didn’t feel anything.
What I mean is this; when he spoke about buying local I felt no passion in myself to run out and support local businesses. It sounded like a good idea intellectually but the only passion I felt was coming from him.
Inside me, there was only very calm and …

May 28, 2011

Should managers accept ‘friend’ requests from non-managers? Should non-managers make a ‘friend’ request of managers?
Next question…Why?
There are several reasons why the answer to those opening questions is a resounding – ‘no’. First and foremost, managers and non-managers, particularly if there is a direct-line supervision relationship between them, cannot be ‘friends’. One of the hardest adjustments a new manager, hired within the ranks learns is that they are no longer ‘one of the guys/gals’. That reality also applies to the social media phenomena of ‘friending’ people.
I know of an organization which …

May 23, 2011

I have had the opportunity to speak with many, many employees over time. A very common complaint about managers and owners is that of ‘micromanaging’. If there is anything that can be perceived as demoralizing for an employee, it is to feel they are being micromanaged. This feeling results in the employee not believing they ‘own’ their job or not trusted to do their job accurately. It can evoke anger and may also create a lack of motivation to improve their skills, believing they will never satisfy the boss.
On the …

May 20, 2011

Doer of All…Master of Few
In the beginning, business owners by necessity are either the ‘Jack of, or Jill of-all trades’ in their new enterprise. They have to be. If you don’t do it, who will? This is a pretty common in small, sole proprietor start-ups. And it works. But the question becomes: ‘ How long should you remain the doer of all, master of few’? Most people I know did not go into business to become the bookkeeper, Human Resource Manager, Marketing Director, Sales …

May 17, 2011

Inconsistent service delivery + inconsistent product quality = inconsistent bottom-line. Duh This is not rocket science.
If you receive products with inconsistent quality do you simply shrug your shoulders, say “oh well” and continue using the same vendor? Hopefully you do not. If your business depends on consistent product quality, don’t you hold your vendor accountable or look for another vendor? Of course you do.
If your employees deliver inconsistent quality in their work production, do you say “oh well” and continue using the same employees? Probably, …

May 16, 2011

By: Wes Martin
Sound Business Brokers
When a business owner finally makes up their mind to actually sell their company,
the next step of business valuation is of critical importance to the success or failure
of a potential sale. One of the difficult realities of business valuation is its complete
subjectiveness. There are literally dozens of formulas and methods that will assist in
forming a basic value of any particular business; however, not one of them fits all
businesses and all are slightly flawed in some way. This is without mentioning that each
business is different from those …

May 15, 2011

By: Ken Wilson
Wilson Investigation Services
A written ethics policy is an excellent tool by which management can effectively communicate to employees its position against fraud and unethical conduct. Employees model the conduct they observe from management. Therefore, it is paramount for management to demonstrate appropriate conduct by setting the example for all employees to follow. This includes having written policies and procedures.
Employees want and need to know what is expected of them. A successful ethics policy must be conveyed to employees in a non-threatening manner and the …

May 13, 2011

By: Kenny and Karen Veldheer, KV Travel
Gone are the days when a travel agent just got you from Point A to Point B.
Today’s Travel agents are travel counselors skilled at providing business clients
with not only great service but helping them achieve the greatest value for their
money. Travel Agents have access to wholesale vendors, packages and savings
exclusive to travel agents. Travel Agents also act as advocates on their clients’
behalf in the event something goes wrong such as a vendor overbooking, natural
disaster or political unrest. Travel agents that work with businesses understand
that …