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Leadership and Operations Management

June 13, 2011

Source: DJM Focus – Des McGahern
The “new normal” has not been fun for most businesses. The phrase is catchy enough, but the reality is that many managers have had to face some fairly gut wrenching decisions over the past few years. If you’re a business owner, no doubt you know what I’m talking about.
With few exceptions, this new reality generally reflects lower revenues. Traditional adjustments to costs and expenses do not come close to making any significant impact so, painful, sometimes very painful, cost reductions are put off and …